Part – 4 Investor Services

Investors holding shares in physical form and wishing to have the dividend transferred directly to their bank account may submit the bank mandate form, duly filled in, to the Company’s RTA. The same is available for download in the Formats section of this page. The bank mandate letter should be accompanied by a cancelled cheque leaf with name (if name is not printed, self-attested copy of the pass book first page) of the shareholder and self-attested copy of PAN card of all the holders.

  • For Shares held in Physical form, any change in bank account details should be intimated to RTA and not to the Company.
  • For shares held in electronic/demat form, Bank Mandate should be intimated to the DP and not to the Company/RTA.

Shareholders holding shares in physical form may send a request letter, duly signed by all the holders (as per the specimen signature recorded with the RTA), giving the details of the new address along with Pin Code, to the Company’s RTA. Shareholders are requested to quote their folio number(s) and furnish proof of new address such as attested copies of Ration Card/Passport/Latest Electricity or Telephone Bill / Lease Agreement, Aadhaar card, etc. If shares are held in dematerialised form, information about change of address needs to be sent to the DP concerned.

A shareholder needs to execute a Power of Attorney in favour of the concerned person and submit a notarised copy of the same to the Company’s R&TA. After scrutiny of the documents, the RTA shall register the Power of Attorney and inform the registration details to the shareholder concerned. Whenever the Power of Attorney holder proposes to enter into a transaction, the registration number mentioned above should be quoted in the correspondence.

  • All requests for change of name should be accompanied by a copy of notification in Official Gazette or a Newspaper.
  • Request for change of name consequent upon marriage/divorce should be accompanied with marriage certificate/divorce decree.
  • For effecting change of status from minor to major, please send proof of age (such as attested copy of Birth Certificate or School Leaving Certificate).
  • In the case of limited companies, a certified copy of the Certificate of Incorporation consequent to Change of Name issued by the Registrar of Companies should be submitted along with Memorandum & Articles of Association
  • Nomination will enable smooth inheritance of ownership of the shares by the Nominee without any procedural difficulties. In the absence of nomination, transfer of title is a cumbersome process involving multiple documentation. Hence, it is recommended that nominations are registered without fail.
  • Nomination can be made only by individuals holding beneficiary accounts on their own behalf either singly or jointly. Other entities including society, trust, body corporate, partnership firm, karta of Hindu Undivided Family, holder of power of attorney cannot nominate. Only an individual can be a nominee.
  • A minor can be a nominee but the guardian will sign on behalf of the nominee and in addition to the name and photograph of the nominee, the name, address and the photograph of the guardian must be given in the case of the Minor.
  • NRI can nominate directly. But, the power of attorney holder cannot nominate on behalf of NRI. NRI can be a nominee subject to the exchange control regulations in force from time to time.
  • Nomination will enable smooth inheritance of ownership of the shares by the Nominee without any procedural difficulties. (Presently, there is no difficulty where shares are registered in joint names. But if the shares are held in individual name, addition of a joint name can only be done as a transfer, involving share transfer form, stamp duty, surrender of original certificates etc. All this inconvenience is eliminated by following the nomination procedure).
  • Investors wishing to avail this facility may fill up the Nomination Form (SH-13).


Shares held in the individual name

If the shares are held in the sole name without any joint holder/s - Upon the death of the sole holders, the securities would be transmitted to the nominee.


Shares held jointly

Nomination is permitted for accounts with joint holders. But, in case of death of any of the joint holder, the securities will be transmitted to the surviving holder(s). Only in the event of death of all the joint holders, the securities will be transmitted to the nominee.

Any investor holding shares in physical form should submit the nomination form duly filled and signed to RTA along with the Identity and Address proofs of the Nominee.

Any investor holding shares in demat/electronic form should contact his DP directly for nomination (the company/RTA does not register nomination for shares held in electronic/demat form). Normally nomination can be done at the time of opening the demat account itself.

Shares held in physical form

Members are informed that pursuant to SEBI (Listing Obligations and Disclosure Requirements) (Fourth Amendment) Regulations, 2018 effective 1st April, 2019, requests for effecting transfer of securities in physical form cannot be processed by the Company unless the securities are held in the dematerialized form with a depository. Hence, investors are requested to consider dematerializing their physical holdings into demat form.

Shares held in demat form

If an investor wishes to transfer his electronic shares, he has to instruct his DP by way of a Delivery Instruction (which is similar to a cheque) to debit his account with the number of shares sold by him and credit these shares to the demat account of the person to whom the shares are proposed to be transferred.

Likewise when he buys electronic shares, he must inform his broker about his depository account number so that the electronic shares bought by him can be credited into his account, also, he has to instruct his DP by way of Receipt Instruction to receive credit in his account. Instead of giving a receipt instruction for each purchase, a standing instruction can be given to the DP.

I. If Nomination has been registered with the Company
Please forward copy of the following documents:
  • Duly signed transmission request form by the nominee.
  • Original or Copy of death certificate duly attested by a Notary Public or by a Gazetted Officer
  • Self-attested copy of PAN card of the nominee. (Copy of PAN card may be substituted with ID proof in case of residents of Sikkim after collecting address proof)
  • II. Where no nomination has been registered
  • Duly signed transmission request form by the nominee.
  • Original or Copy of death certificate duly attested by a Notary Public or by a Gazetted Officer
  • Self-attested copy of PAN card of the nominee. (Copy of PAN card may be substituted with ID proof in case of residents of Sikkim after collecting address proof)
  • Affidavit from all the legal heirs made on appropriate non judicial stamp paper – to the effect of identification and claim of legal ownership to the securities. In case the legal heir(s)/claimant(s) is named in the succession certificate or probate of will or will or letter of administration, an affidavit from such legal heir/claimant(s) alone would be sufficient.
  • If the value of securities is upto Rs. 2,00,000 (Rupees Two lakh only) as on date of application, please forward the following documents:
    • Succession certificate or probate of will or will or letter of administration or court decree, as may be applicable in terms of Indian Succession Act, 1925.

    • In the absence of the documents as mentioned at (i) above,
    • A No objection certificate [NOC] from all legal heir(s) executed by all the legal heirs of the deceased holder not objecting to such transmission (or) copy of Family Settlement Deed duly notarized and
    • An Indemnity bond made on appropriate non judicial stamp paper – indemnifying the Company and RTA.
  • For value of securities more than Rs.2,00,000 (Rupees Two lakh only) as on the date of application, please forward the Succession certificate or probate of will or will or letter of administration or court decree, as may be applicable in terms of Indian Succession Act, 1925.
III. In case of joint holding The surviving shareholder(s) will have to submit a request letter signed by the surviving holders (as per the specimen signature registered with RTA) supported by original / a copy of the death certificate of the deceased shareholder, duly attested by Notary Public or Gazetted Officer and accompanied by the relevant share certificate(s) and self-attested copy of PAN of the surviving holder(s). Upon receipt of the necessary documents from the investor, RTA will scrutinise the documents and thereafter the request will be placed for the approval of the Stakeholders Relationship Committee of the Company. After approval is received, a Letter of Confirmation will be sent to the shareholder for enabling credit of shares in electronic mode. The 'Letter of Confirmation’ shall be valid for a period of 120days from the date of its issuance, within which the securities holder/claimant shall make a request to the Depository Participant for dematerialising the said securities.

If it is proposed to change the order of names appearing in the share certificate (i.e. transposition) this does not require any transfer deed or share transfer stamps. Transposition would only be done of the entire holding in any one folio. Part transposition is allowed only through execution of transfer deed.

Such request has to be submitted duly signed by all the joint holders and submitted along with all the original share certificates and self-attested copy of PAN of the joint holders. Transposition is possible only in respect of shares held in physical form.

Any communication to RTA regarding loss of share certificates should always be signed by the shareholder as per specimen signature registered with the Company, accompanied by:

  • FIR lodged with local police station giving full details of lost certificate(s) such as Certificate Nos., Distinctive Nos. etc.,;
  • Self-attested copies of proof of identity and address of the member;
  • • The communication shall also include a copy of an advertisement published by the shareholder in a newspaper daily regarding the loss of share certificates giving details of shareholder name, folio no., certificate no., no. of shares held and distinctive numbers.

Upon receipt of the necessary documents from the investor, RTA will intimate the stock exchanges about the loss of the certificates.

Thereafter the request for issue of duplicate certificate will be placed for the approval of the Stakeholders Relationship Committee of the Company.

After approval is received, a Letter of Confirmation will be sent to the shareholder for enabling credit of shares in electronic mode. The 'Letter of Confirmation’ shall be valid for a period of 120days from the date of its issuance, within which the securities holder/claimant shall make a request to the Depository Participant for dematerializing the said securities.

Pursuant to the erstwhile Clause 5A of the Listing Agreement, the Company had transferred shares to the Carborundum Universal Limited – Unclaimed Suspense Account in respect of those shares for which the share certificates sent by the Company in 2011 after split of face value from Rs. 2/- to Rs. 1/- per share were returned undelivered to the Company. The Company had sent three reminders to the respective shareholders and had received no valid response, after which the shares were transferred to the Unclaimed Suspense Account.

Shareholders may claim the shares from the Unclaimed Suspense Account by furnishing a request signed by the shareholder as per specimen signature registered with the Company, accompanied by:

  • Self-attested copies of proof of identity and address of the member
  • Indemnity Bond on a non-judicial stamp paper of the value as prescribed under applicable state Stamp Act (or e-stamped) in the format prescribed by the Company
  • Old share certificates available with the member

On receipt of the requisite documents, the Company shall credit the shares to the Shareholder’s Demat account (the shareholder is required to provide the Client Master List with the seal of the Depository Participant).

The Securities and Exchange Board of India (SEBI) vide its circular SEBI/HO/MIRSDMIRSD_RTAMB/P/CIR/2021/655 dated November 03, 2021 has made it mandatory for holders of physical securities to furnish their PAN, email address, mobile number, bank account details and also to either register or declare opt out for nomination facility against the shares held in the company.

Through the above said notification, SEBI has also introduced the following forms effective January 01, 2022, which shall be mandatorily submitted by the investors:

WP Table Builder

Shareholders are requested to submit Form ISR-1 for updating PAN and other KYC details with RTA of the Company. In case of mismatch in the signature of the holder in the records of RTA, the shareholders need to furnish original cancelled cheque and banker’s attestation of the signature as per Form ISR-2. It is advised that the shareholders send the original cancelled cheque with name of shareholder printed on it and duly filled Form ISR 2 along with Form ISR 1 to update signature so as to avoid further correspondence in case of signature mismatch. Shareholders are requested to submit Form SH-13 duly filled to register nomination in their Folios.

However, in case shareholders want to opt-out of nomination, Form ISR-3 shall be submitted to RTA.

Shareholders may submit Form SH-14 for change in nomination at any time.

The above mentioned forms can be accessed / downloaded through the link:

https://www.cumi-murugappa.com/part-5-formats/

You are requested to forward the duly filled forms and documents along with the related proofs as mentioned in the respective forms to the Registrar and Share Transfer Agent viz. KFin Technologies Limited (“RTA”) at below mentioned address at the earliest:”

KFin Technologies Limited
Registrar and Share Transfer Agent
Unit: Carborundum Universal Limited
Selenium Tower B, Plot Nos. 31 & 32, Financial District, Nanakramguda,
Hyderabad – 500032, India, Toll Free No.:1800 309 4001
Email: einward.ris@kfintech.com Website: https://ris.kfintech.com/

Shareholders are also requested to ensure that their PAN is linked to Aadhar by March 31, 2022 or any other date as may be specified by the Central Board of Direct Taxes to avoid freezing of your folio.

Freezing of Folios without PAN, KYC details and Nomination:

  1. Folios in which PAN is/are not valid i.e PAN is not linked to Aadhar as on March 31, 2022 or any other date as may be specified by Central Board of Direct Taxes, shall be frozen thereafter.
  2. Folios wherein any one of the above referred document / details viz. PAN, Aadhar and Nomination are not available on or after April 01, 2023, shall be frozen and you will not be eligible to lodge grievance or avail service request from the RTA or eligible for receipt of dividend in physical mode.
  3. After December 31, 2025, the frozen folios shall be referred by RTA/Company to the Administering Authority under the Benami Transactions (Prohibitions) Act, 1988 and or Prevention of Money Laundering Act, 2002.
Standard Operating Procedures (SOP) for dispute resolution under the Stock Exchange arbitration mechanism for disputes between a Listed Company and/or Registrars to an Issue and Share Transfer Agents (RTAs) and its Shareholder(s)/Investor(s) If you have any dispute against the company and or its Registrar and Share Transfer Agent (RTA) on delay or default in processing your request, as per SEBI circular dated 30.05.2022, you can file for arbitration with Stock Exchanges. For more details, please see the web links of the Stock Exchanges