Murugappa Group CUMI - Carborundum Universal Limited
Carborundum Universal Limited

Shareholders' Survey

We at Carborundum Universal Limited (CUMI) are committed to providing the best possible service to our Shareholders while upholding the highest standards of Corporate Governance. As part of our continuous efforts to enhance our shareholder servicing framework, we request your valuable feedback through this survey.

The questionnaire includes both rating-based questions and sections where you may share detailed feedback, suggestions, or any unresolved concerns. Kindly provide your responses using the rating scale indicated and add comments wherever applicable. Your feedback will help us further strengthen our service standards and communication practices.

Rating Scale

  • ★ Poor - 1
  • ★★ Average - 2
  • ★★★ Good - 3
  • ★★★★ Very Good - 4
  • ★★★★★ Excellent - 5
★ Poor
★★ Average
★★★ Good
★★★★ Very Good
★★★★★ Excellent

Shareholder Information

Provide your identification and contact details. Either Folio No. or Demat Account No. is mandatory.

Enter Folio No. or provide Demat Account No.
Enter Demat Account No. or provide Folio No.
Enter the shareholder name.
Enter a valid email ID.
Enter only numbers and optional + symbol.
Enter the number of shares held.

Survey Questions

1.

How do you rate the communications received from the Company?

Item Poor Average Good Very Good Excellent Prefer not to answer
A

Annual Report

Select a rating.
B

Dividend Warrants / ECS Intimations

Select a rating.
C

General Notice / Updates

Select a rating.
D

Quarterly flyers on financial results

Select a rating.
2.

How do you rate the Annual Report of the Company with respect to:

Item Poor Average Good Very Good Excellent Prefer not to answer
A

Content

Select a rating.
B

Design & Layout

Select a rating.
C

Theme

Select a rating.
D

Quality of disclosures

Select a rating.
3.

How do you rate the Investor services information available on the website of the Company?

Item Poor Average Good Very Good Excellent Prefer not to answer
A

Adequacy and clarity of information

Select a rating.
B

Quality of Information

Select a rating.
C

Content and regular updation

Select a rating.
D

Ease of navigation and accessibility to information

Select a rating.
4.

How do you rate the interaction with the Investor Service Department of the Company?

Item Poor Average Good Very Good Excellent Prefer not to answer
A

Quality of Service

Select a rating.
B

Assistance in documentation

Select a rating.
C

Speed of response

Select a rating.
D

Accessibility via email, call, and in-person visit

Select a rating.
5.

How do you rate the services provided by KFin Technologies Limited, our Registrar & Share Transfer Agent?

Item Poor Average Good Very Good Excellent Prefer not to answer
A

Quality of Service

Select a rating.
B

Relevance & adequacy of information

Select a rating.
C

Speed of response

Select a rating.
D

Accessibility via email, call, and in-person visit

Select a rating.
6.

How do you rate your experience in the Annual General Meeting(s) convened by the Company?

Item Poor Average Good Very Good Excellent Prefer not to answer
A

Structure and sequencing of Meeting

Select a rating.
B

Streaming of proceedings

Select a rating.
C

Adequacy of Time for Shareholder Participation

Select a rating.
D

Ease of speaker registration

Select a rating.
E

Contents of e-mail for AGM Notice and link for Annual Report

Select a rating.
7.

How do you rate your experience on the e-voting facility provided by the Company?

Item Poor Average Good Very Good Excellent Prefer not to answer
A

Clarity on instructions for e-voting provided by the Company

Select a rating.
B

Ease of voting

Select a rating.
C

Accessibility of e-voting platform

Select a rating.
8.

In case you were a speaker at the shareholders' meeting of the Company, how did you find the experience?

Item Poor Average Good Very Good Excellent Prefer not to answer
A

Ease in prior registration / allotment of Speaker number

Select a rating.
B

Timely and adequate information on steps to join Meeting/voting etc.

Select a rating.
C

Clarity of audio and visual display

Select a rating.
D

Level of satisfaction for responses to queries

Select a rating.
9.

How do you rate your experience related to dividend payouts and queries?

Item Poor Average Good Very Good Excellent Prefer not to answer
A

Speed and accuracy of response

Select a rating.
B

Support from the team

Select a rating.
C

Ease of uploading Tax Exemption Documents

Select a rating.
10.

How do you rate dissemination of information through:

Item Poor Average Good Very Good Excellent Prefer not to answer
A

Press Releases

Select a rating.
B

Email intimations

Select a rating.
C

Stock exchange intimations

Select a rating.
D

Disclosures available on Company's website

Select a rating.
E

Dividend / ECS Intimations

Select a rating.
11.

How do you rate the Company's grievance redressal process?

Item Poor Average Good Very Good Excellent Prefer not to answer
A

Resolution of Grievances

Select a rating.
B

Response time

Select a rating.
C

Quality of Response

Select a rating.
12.

How do you rate the alerts and reminders provided by the Company?

Item Poor Average Good Very Good Excellent Prefer not to answer
A

Reminder for IEPF

Select a rating.
B

Reminder for KYC updation & claim of dividends

Select a rating.
C

Reminder for tax declarations

Select a rating.
D

Alerts for corporate announcements like financial results and dividend

Select a rating.
13.

Overall assessment of Investor standards of the Company

14.

Fraud Awareness & Security Checks: Have you ever encountered or suspected any fraudulent activity relating to your shareholding or interactions with the Company / RTA?

Select one option

Choose Yes / No, add comment if Yes.
15.

How do you generally contact the Company for queries or assistance?

Select one or more options

Select options
16.

Do you have any grievance which has not been addressed so far?

Select one option

Choose Yes / No, add comment if Yes.
17.

Feedback / Suggestions, if any

18.

Contact: I would like to be contacted by the Company for my unresolved queries and grievances.

Select one option

Choose Yes / No, add comment if Yes.